Privacy Policy

416INDUSTRIAL INC. (“416 Industrial,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and disclose personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

1. Information We Collect

When you interact with our website or services, we collect:

• Contact information you provide: name, business email, phone number, company name, and any details you enter into our contact form, quote wizard, or warehouse-calculator lead form.
• Quote and service information: warehouse details (square footage, ceiling height, pallet specs), service type requested, timeline, and project notes that you voluntarily submit.
• Aggregate analytics data: de-identified page-view counts, country-level location, device category, and entry/exit pages, collected via our cookieless analytics provider (Plausible Analytics).
• Server logs: IP address, browser user agent, and request timestamps, retained for up to 30 days for security and abuse prevention.

We do not collect: payment card details on our website; government identification numbers; precise location data; biometric data; or information about your race, religion, ethnicity, health, or political opinions.

2. How We Use Your Information

We use your personal information only for the purposes for which you provided it — primarily to:

• Respond to your quote request, contact inquiry, or service question
• Provide the racking services you request
• Send transactional emails (quote confirmations, service updates) related to your inquiry
• Improve our website and services in aggregate, de-identified form
• Comply with legal and regulatory obligations under Canadian law

We do not use your contact information to send marketing or promotional emails without your express consent (CASL s.6).

3. Data Processors We Use

We use the following third-party service providers (data processors). Each is bound by their own privacy policy and applicable cross-border data-transfer obligations:

• Netlify Inc. (United States) — website hosting and form submission processing. Form submissions are transmitted via HTTPS and stored in Netlify’s encrypted database. Netlify’s privacy practices: netlify.com/privacy.
• Plausible Analytics (European Union) — cookieless, privacy-friendly website analytics. No personal data, cookies, or persistent identifiers are stored. Plausible’s practices: plausible.io/data-policy.
• Pipedrive OÜ (European Union) — planned CRM integration for lead management. Once provisioned, quote submissions will be synced to Pipedrive for follow-up tracking. We will update this Privacy Policy when integration begins.
• Resend (United States) — planned transactional email service for auto-confirmations. We will update this Privacy Policy when integration begins.

Personal information transmitted to U.S.-based processors is subject to applicable U.S. laws, including potential lawful-access requests by U.S. authorities. By submitting information through this website, you consent to this cross-border transfer.

4. How We Protect Your Information

We implement industry-standard safeguards:

• HTTPS/TLS encryption on all pages and form submissions
• Access controls limiting who at 416 Industrial can view submitted information (need-to-know basis)
• Honeypot anti-bot protection on all forms
• Regular security review of third-party data processors

No method of internet transmission or electronic storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

5. How Long We Retain Your Information

We retain personal information only as long as needed for the purpose for which it was collected:

• Quote requests and contact inquiries: up to 24 months from last interaction
• Active customer service records: for the duration of the engagement plus 7 years (Ontario tax + contract record-keeping requirements)
• Server logs: up to 30 days
• Aggregate analytics: indefinite (de-identified, not personal information)

6. Your Rights Under PIPEDA

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent at any time, subject to legal or contractual restrictions
• Request deletion of personal information where retention is no longer necessary
• File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca)

To exercise these rights, contact our Privacy Officer (see Section 8 below).

7. Cookies and Tracking

This website does not use cookies for advertising, retargeting, or cross-site tracking. Our analytics provider (Plausible) is cookieless by design. We do not embed third-party social media trackers, advertising pixels, or session replay tools.

See our full Cookie Policy for details.

8. Privacy Officer & Contact

To exercise your privacy rights, ask questions about this policy, or file a privacy concern:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Last updated: 2026-05-18