Frequently asked questions

We update it when stock comes in or sells. We confirm what’s available on your quote before you pay.

Redirack, new and used. If another brand comes in from a teardown, it is listed in a clearance lot with the brand named.

If your racking is Redirack, yes. For other brands, connector styles vary by manufacturer. Tick “I’m adding to existing racking” in the cart and attach a photo of your beam connector and upright holes. We check before you buy.

A: straight and clean, light scuffs at most. B: straight, with visible scuffs, label residue or paint loss. C: straight, with heavier cosmetic wear or surface rust. Steel with bent columns, cracked welds or damaged connectors isn’t graded or sold.

Yes. Ask for photos of the pieces, or book a time to see them at the yard.

Set a stock alert and we’ll email you when a matching lot comes in, or add it to your cart and we’ll price it new if we can get it.

It depends on the whole system: frame, beams, beam spacing and anchoring. Check Redirack’s load tables for the parts on your quote, and have your installer or an engineer confirm the layout before you load it.

In Ontario, new or changed racking may need a Pre-Start Health and Safety Review (PSR) before it’s loaded. We sell parts only, so you or your installer arrange the review. We can send the part details your engineer asks for.

Yes. Send us photos and rough sizes of racking, decks or equipment you no longer need and we’ll make an offer.

Used stock changes and delivery depends on your site, so we confirm stock, pricing and delivery before you pay.

Within one business day. You get a quote number as soon as you send your cart.

Yes. Prices are in Canadian dollars, before HST and delivery. Volume pricing is applied automatically when your quantity hits a price break.

E-transfer, cheque, cash on pickup or credit card. Credit card is for smaller orders; large orders and used racking are paid by e-transfer, cheque or cash. Orders are paid ahead of time or at pickup. Payment details

Only for customers we accept into a trade account. Apply for a trade account if you buy regularly.

If a part we supply isn’t up to standard, we replace it. Send photos with your quote number. Used racking is sold as graded and as is, and we take no liability for it once it leaves the yard. Parts guarantee

Talk to us first. New, unused items in their original packaging can usually be returned. Used racking is final sale once it’s picked up or delivered. For special orders, ask before you approve the quote. Returns and special orders

Approve your quote by 12 PM and in-stock items are ready the next business day. Special orders take longer; the timing is on your quote.

Our yard in Concord, ON. We load everything; you bring the truck or send your driver, and we tell you when to schedule them. Pickup address and dock instructions are sent with your quote confirmation.

Yes. We can arrange delivery across the GTA and Southern Ontario. The price depends on how much is going and where, and it is on your quote. Large orders can qualify for free delivery.

No. We sell parts, packaging and equipment only. Your team or installer puts it up.